A Mobile Network Operations Center (MNOC), is a centralized location where IT professionals support the efforts of remote monitoring and management software (RMM). The MNOC teams are tech-centric in the managed IT services space, and tremendously drive service delivery for their managed services providers (MSPs).
An MNOC engineer or technician is responsible for monitoring infrastructure health, security and dimensions on a clients’ environment. They are responsible to make decisions and adjustments to ensure optimal network performance and overall organization’s productivity.
When the MSP requires any action or intervention, the MNOC technicians create alerts (or “tickets”) to identify and categorize the issue based on severity, alert type and the urgency. Depending on the relationship between the NOC and the MSP, technical teams address and together resolve the problem. They identify the problem and prevent its future reoccurrence.