managed noc services

To achieve excellence and reliability in business…

A Mobile Network Operations Center (MNOC), is a centralized location where IT professionals support the efforts of remote monitoring and management software (RMM). The MNOC teams are tech-centric in the managed IT services space, and tremendously drive service delivery for their managed services providers (MSPs).

The Role Of An MNOC Engineer

An MNOC engineer or technician is responsible for monitoring infrastructure health, security and dimensions on a clients’ environment. They are responsible to make decisions and adjustments to ensure optimal network performance and overall organization’s productivity.

When the MSP requires any action or intervention, the MNOC technicians create alerts (or “tickets”) to identify and categorize the issue based on severity, alert type and the urgency. Depending on the relationship between the NOC and the MSP, technical teams address and together resolve the problem. They identify the problem and prevent its future reoccurrence.

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Cloud Operation Management

Cloud operations management includes certain procedures to take care of planning, managing, controlling,

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24x7 Monitoring and Support

CloudFence has vowed to help businesses like yours with full spectrum database services and support.

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Other responsibilities of our MNOC team includes:

  • Application software installations, troubleshooting, and updating
  • Email management services
  • Backup and storage management
  • Network discovery and assessments
  • Policy enforcement
  • Firewall and intrusion prevention system (IPS) monitoring and management
  • Antivirus scanning and remediation
  • Patch management and whitelisting
  • Shared threat analysis
  • Optimization and quality of service reporting
  • Voice and video traffic management
  • Performance reporting and improvement recommendations
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