SLA is an integral part of any IT vendor contract. It refines and create information about offered services and customer expectations in one document for reference purposes.
It is critical that both parties remain on the same page, have the same vision, and interpretate all the points listed in the agreement. Also, both parties should be held liable for breaking the rules mentioned in their SLA document.
SLA stands for the “service-level agreement.” It is an agreement made between a party that offers some service and users of those services. The contract includes the list of services and highlights the quality standards that the provider should follow to guarantee 100% customer satisfaction.
SLA (Service Level Agreement) management is the process of managing SLAs to help companies define, document, monitor, measure, report, and review the performance of their provided services.
Our professional SLA management services should include:
An SLA is a preventive means to help organizations establish a transparent relationship between both parties involved and increases confidence among the team. Such a document is essential to a successful collaboration between a client and its service provider.